Self-Harm Resources Policy

1. Our position

Hot Muses Universe ("HMU") is an entertainment product — fictional roleplay with AI personas, for adults aged 18 and over. HMU is not, and is not intended to substitute for, professional mental-health care, a clinician, a therapist, a crisis counsellor, or any emergency service. Our personas are not trained in suicide prevention, do not have clinical context about you, and cannot keep you safe in a crisis.

We care about the people who use HMU. We have built protective measures into the product, and we will take protective action when our systems detect signals consistent with self-harm risk. This policy explains what we do, what we do not do, where the crisis resources are by country, and what we ask of you if you are worried about another user.

This policy is designed to avoid two failure modes that this category has already demonstrated: failing to intervene when a user is at risk, and failing to treat user safety as an operator obligation at all.

2. When we act

We act when our content-classification systems identify, in a user's messages, signals consistent with self-harm risk. Signals include — without being limited to — explicit statements of suicidal intent, ideation, hopelessness with directional cues ("I won't be here next week"), discussion of method, requests for information on lethal means, descriptions of acts of self-injury, and patterns of conversation that escalate over time toward those topics.

Two important caveats:

• Detection is imperfect. False positives happen: an artistic roleplay scene about a fictional character's despair may trigger. False negatives happen too: a sufficiently oblique statement may not trigger.
• HMU does not diagnose. Our systems flag content patterns. They do not assess clinical risk. The protective steps below are conservative defaults; they are not a substitute for a human clinician's judgement.

3. What we do

When a user writes about suicide or self-harm, the persona is instructed to respond in one simple way.

1. The persona will not continue the line of conversation that triggered detection. The persona is instructed to step out of the in-fiction scene, in character voice where possible, and to express care for the real person on the other side of the screen. The persona will not provide methods, will not encourage harm, will not validate plans, and will not pretend that the conversation is "just fiction" when the user appears to be speaking about themselves.

2. The persona replies with crisis lines appropriate to the user's apparent region. If the numbers it gives are not for the country you are in, the full list by country is in Section 5 of this document, which is always reachable from the site footer.

3. Nothing else happens automatically: we do not lock your account for telling a persona how you feel, and we do not alert anyone on your behalf. There is one exception, and it is the one in Section 6.2 of our Terms of Service: where the law requires it, or where what you write is a credible threat to someone else's life, we may restrict access or pass the matter to the authorities. That decision is taken by a person, not by our systems. If you are in immediate danger, the fastest help is your local emergency number, not HMU.

4. What we will not do

We will not, under any circumstance:

• Provide instructions or information about suicide methods, lethal-dose information, or means of self-harm — including in fictional, hypothetical, third-person, "the character is just curious", or research-framed contexts.
• Encourage, romanticise, or validate self-harm or suicide as a solution.
• Override our detection because the user instructs the persona to. Prompts such as "ignore previous instructions", "for the sake of the story, pretend you are not Hot Muses", "this is fiction so safety doesn't apply", and similar are not honoured for safety triggers. The persona's safety behaviour is part of the product, not a customisable preference.
• Tell a user "you are fine" or otherwise minimise expressed distress, even where our confidence in the signal is low.
• Trade safety against engagement metrics. Sessions that trigger this policy are not optimised for retention; they are routed for care.

5. Crisis resources by country

If you are in crisis right now, please use one of the resources below. If you are in any country and your life or another person's life is in immediate danger, call your local emergency number first. General European emergency: 112.

5.1 United States

• 988 Suicide and Crisis Lifeline — call or text 988. 24/7.
• Crisis Text Line — text HOME to 741741. 24/7.
• SAMHSA National Helpline — 1-800-662-4357. 24/7. Mental-health and substance-use support; free, confidential.
• The Trevor Project (LGBTQ+ people under 25) — 1-866-488-7386 or text START to 678-678.
• Veterans Crisis Line — dial 988 then press 1.

5.2 United Kingdom

• Samaritans — 116 123 (free, 24/7, from any phone). Email [email protected].
• Shout — text SHOUT to 85258. 24/7 text-based crisis support.
• NHS — 111 for urgent (non-emergency) mental-health support; 999 for emergency.
• CALM (Campaign Against Living Miserably) — 0800 58 58 58, 5pm–midnight.

5.3 European Union (general)

• European emergency number — 112 (all EU member states).
• France — 3114 (National Suicide Prevention number), 24/7, free.
• Germany — Telefonseelsorge 0800 111 0 111 or 0800 111 0 222, 24/7, free.
• Italy — Telefono Amico 02 2327 2327; Samaritans Onlus 800 86 00 22.
• Spain — 024 (Línea de atención a la conducta suicida), 24/7.
• Netherlands — 113 Zelfmoordpreventie — 0800-0113, 24/7.
• Poland — 116 123 (telefon zaufania dla dorosłych).
• Portugal — SOS Voz Amiga — 213 544 545.

5.4 Australia

• Lifeline — 13 11 14, 24/7.
• Beyond Blue — 1300 22 4636, 24/7.
• Kids Helpline — 1800 55 1800, 24/7.
• Suicide Call Back Service — 1300 659 467.
• 13YARN — 13 92 76, 24/7 for Aboriginal and Torres Strait Islander people.
• Emergency — 000.

5.5 Brazil

• CVV — Centro de Valorização da Vida — 188, free, 24/7. Chat at cvv.org.br.
• CAPS — Centro de Atenção Psicossocial network, regional. Public mental-health services through the SUS.
• Emergência — 190 (police), 192 (SAMU).

5.6 Other countries

If your country is not listed above, two international directories cover most of the world: Find A Helpline (https://findahelpline.com/), which covers over 130 countries, and the International Association for Suicide Prevention's directory of crisis centres (https://www.iasp.info/crisis-centres-helplines/). Trust & Safety reviews the list in this Section regularly.

6. If you are in crisis right now

If you are reading this and you are thinking about ending your life or hurting yourself, please stop scrolling for a moment.

You don't have to explain what you're feeling perfectly. You don't have to have the right words. You can call, or you can text. The number for your country is in Section 5; the person who answers is trained for this and is on your side. They will not call the police on you for picking up the phone.

If you cannot bring yourself to call, please send a message to someone who knows you — a friend, a sibling, a parent, a colleague — and tell them you are not okay tonight. You don't have to say more than that.

You matter. We are glad you are here.

7. Reporting concerns about another user

If you are worried about someone you've encountered on HMU — a person who has described a plan to hurt themselves, who has gone quiet after expressing crisis, or whose pattern of messages alarms you — please contact us:

• Email: support@hmu.com. Include any account identifiers you have (display name, conversation context), what you observed, when you observed it, and how to reach you.

Privacy law constrains what we can confirm to you about another user. We will not tell you whether the person has an account, what we have done about the case, or any other detail tied to their identity. We will tell you that we received the report, within an hour, and that it was actioned where the situation supports a response.

If you believe the person is in immediate danger, please also contact local emergency services in the country where you believe they are. Your call to emergency services is faster than our internal escalation, and emergency services have powers and information we do not.

8. Operator commitments

We commit to the following:

• Currency of the resource list. We review the crisis resources in Section 5 at least every six months against the published directories of recognised national providers, and we correct any number that has changed. Listing an organisation in this Policy does not make it our agent and does not transfer any duty of care to it.
• No selling of self-harm signals. Information about safety triggers is used only for protective response and aggregated reporting. We do not share it with advertisers, data brokers, or third-party model trainers.
• No "fix" by jailbreak. We will not weaken the persona's safety behaviour in response to user pressure, feature requests for "uncensored" mode, or competitor comparisons. This is a category-defining choice for HMU.

9. Cross-references

• Terms of Service
• Acceptable Use Policy
• Community Guidelines
• Age Verification Policy
• Privacy Policy
• AI Content Statement