HMU — Terms of Service
Last updated: 2026-05-28 Operator: Romantic Lines LP (the "Company", "we", "us") Service: Hot Muses ("HMU"), available at hmu.com Contact: [email protected]
1. Introduction and acceptance
1.1 These Terms of Service (the "Terms") form a binding legal agreement between you ("you", "your", or "User") and Romantic Lines LP, a limited partnership registered in Scotland under company/partnership number SL25636, with its registered office at 5 South Charlotte Street, Edinburgh, EH2 4AN, Scotland ("we", "us", "our", or the "Company"). The Terms govern your access to and use of Hot Muses ("HMU"), our AI-companion chat platform, including the website at hmu.com, any subdomains, mobile-optimized views, and all related services, features, content, and software (collectively, the "Service").
1.2 By creating an account, clicking "I agree," confirming the age gate, or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by the documents incorporated by reference, including the Privacy Policy, the Acceptable Use Policy, the Refund Policy, the Self-Harm Resources Policy, and any other policies posted by us at hmu.com. If you do not agree, you must not use the Service.
1.3 HMU is an adult-oriented platform. Content within the Service is sexually suggestive and intended for adults. Do not access the Service if you are under 18, if such content is unlawful in your location, or if you find such content offensive.
1.4 These Terms include important provisions affecting your legal rights, including (for US users) a mandatory binding arbitration agreement and a waiver of class actions (see Section 14), and (for all users) limitations of liability (see Section 12). Please read them carefully.
2. Eligibility
2.1 Minimum age. You must be at least eighteen (18) years old, or the age of majority in your jurisdiction (whichever is greater), to register for or use the Service. The Service is strictly off-limits to minors. We use an age-confirmation gate on first access; circumventing or falsifying it is a material breach of these Terms.
2.2 Capacity. You represent that you have the legal capacity to enter into a binding contract and that your use of the Service will comply with all laws applicable to you.
2.3 Permitted territories. The Service is offered to users in the United States (all fifty states, subject to Section 2.4), the European Union, the United Kingdom, Australia, and Brazil. We may add or remove territories at our discretion. You are responsible for ensuring that use of the Service is lawful where you are located.
2.4 Restricted territories. You may not access or use the Service if you are located in, ordinarily resident in, or accessing from: the Russian Federation, the Republic of Belarus, the Democratic People's Republic of Korea, the Islamic Republic of Iran, the Syrian Arab Republic, Cuba, or the regions of Crimea, Donetsk, Luhansk, Zaporizhzhia, or Kherson; any other jurisdiction subject to comprehensive sanctions by the United Kingdom, the United States, or the European Union; or any US state or locality in which AI-generated adult companionship services are prohibited, restricted, or subject to licensing the Company does not hold. By using the Service, you represent that none of the foregoing applies to you. We may block access based on IP geolocation; circumvention via VPN, proxy, or otherwise is a material breach.
2.5 No prohibited persons. You are not a person designated on any government list of prohibited or restricted parties, including the UK Sanctions List, the US Specially Designated Nationals (SDN) list, and the EU Consolidated List.
3. Account registration and security
3.1 Registration. To use most features, you must create an account by providing a valid email address and password and confirming you are 18+. You agree to provide accurate, current, and complete information and to keep it up to date.
3.2 One account per person. Each individual may maintain only one active account. We may suspend duplicate accounts.
3.3 Credentials. You are responsible for safeguarding your password and for all activity occurring under your account. You must notify us immediately at [email protected] if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account that occurs before you notify us, except to the extent required by law.
3.4 Production access. Access to the Service in production is gated by standard email-and-password authentication via our identity provider. Any internal development-only sign-in shortcuts are disabled in the production environment and may not be used to access live user data.
3.5 Accuracy of email. Many of our notices, including billing and security notices, are sent to the email on file. Keeping that address current is your responsibility.
4. Description of the Service
4.1 AI personas. HMU offers a curated catalog of fictional AI personas ("Companions"). When you open a chat with a Companion, your messages are processed by our large-language-model backend, which generates a textual reply on behalf of that Companion.
4.2 Premium media. Users on a paid subscription tier may request AI-generated still images ("photo") and short videos ("video") from a Companion through an in-chat prompt flow. These requests are processed by a third-party AI generation provider on our behalf. Generation may take seconds to several minutes; some requests may fail or be rejected by safety filters, in which case the relevant credit charge is refunded automatically.
4.3 No human operators. Companions are entirely software. No human is reading or responding to your messages in real time. Our staff may, in limited and audited circumstances, review messages for safety, abuse, billing, or legal-compliance purposes, in accordance with the Privacy Policy.
4.4 Changes to the Service. We may add, modify, suspend, or remove features, Companions, prices, or other elements of the Service at any time. Where a change materially reduces functionality you have already paid for, we will offer a reasonable remedy (credit or pro-rata refund) where required by applicable consumer law.
5. AI disclaimer
5.1 Companions are not real. Every Companion is a fictional character. Companions are not, and do not represent, real people, licensed therapists, doctors, lawyers, financial advisers, or any other professional. Resemblance to any real individual is unintended.
5.2 Outputs are machine-generated. All chat replies, images, and videos produced by Companions are generated by statistical machine-learning models. They are not statements of fact, professional opinions, or commitments by the Company. Outputs may be:
(a) inaccurate, incomplete, outdated, or fabricated;
(b) inconsistent with prior outputs in the same conversation;
(c) offensive, distasteful, or contrary to your expectations; or
(d) unlawful to use for a particular purpose in your jurisdiction.
5.3 No professional advice. Nothing produced by a Companion is medical, psychological, psychiatric, legal, financial, tax, or other professional advice. Do not rely on a Companion for any matter affecting your health, finances, legal position, or safety. Always consult a qualified licensed professional.
5.4 User responsibility. You are solely responsible for evaluating any output of the Service and for any decision, action, or omission you take in reliance on it. You assume all risk associated with such reliance.
5.5 Likeness and impersonation. Companions may use names, voices, and styles loosely inspired by archetypes. You agree not to use the Service to direct a Companion to impersonate a specific real person (living or recently deceased) or to generate non-consensual intimate imagery of a real person. See the Acceptable Use Policy.
6. Safety and self-harm
6.1 HMU is entertainment software, not a mental-health service. It is not a substitute for professional support, crisis counseling, or emergency services. If you are in crisis or thinking about hurting yourself or someone else, contact your local emergency number or a recognized crisis line immediately. See the Self-Harm Resources Policy for a list of crisis lines by country.
6.2 Our systems include automated detection for indicators of self-harm, suicidal ideation, or imminent risk. Where such indicators are detected, we may, without notice, interrupt the conversation, display crisis resources, restrict access to the Service, or refer the matter to appropriate authorities in accordance with applicable law and the Privacy Policy.
6.3 You agree not to use the Service to seek instructions or encouragement for self-harm, suicide, or the harm of others, and not to evade or interfere with the safety mechanisms described above.
7. License and intellectual property
7.1 Company IP. The Service, the Companions (including their names, biographies, art, voice characteristics, and personalities), the HMU brand, the "Hot Muses — You dream always" tagline, the software, the underlying AI prompts and configurations, and all related intellectual property are owned by or licensed to the Company. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial enjoyment. All rights not expressly granted are reserved.
7.2 Your messages. You retain ownership of the text you submit ("User Content"). You grant the Company a worldwide, royalty-free, non-exclusive license to host, store, reproduce, process, transmit to our service providers (including our LLM and media-generation vendors), display to you, and create derivative analytics from your User Content, solely for the purpose of operating, securing, improving, and (where you have consented) personalizing the Service. This license terminates when you delete the relevant content or your account, except that we may retain copies for the periods described in the Privacy Policy (for example, backups, abuse logs, and legal-hold materials).
7.3 Outputs delivered to you. Subject to your compliance with these Terms, we assign or license to you (as the case may be under applicable law) the rights necessary for personal, non-commercial use of the chat, image, and video outputs generated for you ("Outputs"). You acknowledge that:
(a) under the law of many jurisdictions (including the United States and the United Kingdom), works produced wholly by AI without sufficient human authorship are not protected by copyright and may be in the public domain;
(b) we make no representation that any Output is original, non-infringing, or eligible for any form of intellectual-property protection;
(c) the same or substantially similar Output may be generated for other users; and
(d) you must not assert ownership over an Output to the prejudice of the Company's or any third party's rights.
7.4 No commercial use. You may not sell, sublicense, redistribute, or commercially exploit Outputs or the Service without our prior written consent.
7.5 No user-uploaded media. HMU does not accept user-uploaded photographs, videos, voice recordings, or biometric samples of any real person for the purpose of face-swap, voice clone, persona training, or like-for-like generation. Any feature that allows you to upload media is limited to ephemeral, in-conversation purposes described in-product and is governed by the Acceptable Use Policy. Uploading content that depicts a real, identifiable person (other than yourself, with all required consents) is strictly prohibited.
7.6 Feedback. Any feedback, suggestion, or idea you submit may be used by us without restriction or compensation.
7.7 Trademarks. "Hot Muses", "HMU", and related marks are trademarks of the Company. You may not use them without prior written permission.
7.8 Copyright complaints. We respond to notices of alleged copyright infringement that meet the requirements of the US Digital Millennium Copyright Act (17 U.S.C. § 512) and equivalent UK and EU procedures. Send notices to [email protected].
8. Acceptable use
8.1 Your use of the Service is governed by the Acceptable Use Policy, which is incorporated by reference. The AUP describes prohibited content and behaviors, including any sexual content involving minors, real-person impersonation without consent, non-consensual intimate imagery, threats, harassment, fraud, malware, scraping, and circumvention of security or rate limits.
8.2 Violation of the AUP is a material breach of these Terms and may result in immediate suspension or termination under Section 10, forfeiture of unused credits and subscription quota, and referral to law enforcement where appropriate.
9. Free trial, subscriptions, credits, and billing
9.1 Pricing currency. All prices are stated and charged in United States dollars (USD), unless otherwise displayed at checkout.
9.2 Free trial
9.2.1 New users receive a one-time free trial consisting of:
(a) twenty-five (25) lifetime chat messages with Companions; and
(b) fifty (50) starter credits, which may be spent on chat overflow or media unlocks at the rates in Section 9.6.
9.2.2 The free trial is granted once per natural person. Creating multiple accounts to claim additional trials is a material breach of these Terms.
9.2.3 Spending order. When you send a chat message, the cost is debited atomically by our backend in the following priority: (i) any unused subscription-quota messages; (ii) credits at 6 credits per chat message; and finally (iii) the free-trial counter, which is capped at 25 lifetime messages globally per user.
9.3 Subscriptions
9.3.1 We offer four (4) thirty-day subscription tiers ("Subscriptions"):
9.3.1a First-purchase promotional pricing. From time to time we offer a discounted price on a user's first Subscription purchase. As of the current pricing schedule, a user who has never previously held a paid Subscription is charged $23.79 (rather than $27.99) for the first 30-day window of the Plus tier; all subsequent renewals of the Plus tier are billed at the standard $27.99. The discount applies once per natural person and is determined server-side at the moment of purchase based on the user's transaction history. We may add, modify, or withdraw first-purchase promotional pricing at any time; the price shown on the checkout page at the moment you click "Proceed to Payment" is the price you authorize.
9.3.2 Auto-renewal. Subscriptions renew automatically every thirty (30) days at the then-current rate (i.e., the standard tier price; the first-purchase discount in Section 9.3.1a does not apply to renewals) using the payment method on file, until cancelled. By subscribing you authorize the Company and our payment processor to charge that method on each renewal.
9.3.3 Quota expiry. Included subscription messages are valid only during the 30-day window in which they are granted. Any unused subscription-quota messages expire at the end of that window and are not carried over.
9.3.4 Bonus credits. Bonus credits granted with a Subscription are added to your credit balance immediately and do not expire, subject to Sections 9.5.3 and 10.
9.3.5 Cancellation. You may cancel a Subscription at any time from the in-app billing screen or by contacting [email protected]. Cancellation takes effect at the end of the current 30-day window. You will retain access to subscription benefits, including remaining quota messages for that window, until that date. No pro-rata refund is owed for the current window, except where required by applicable consumer law (see Sections 9.8 and 9.10).
9.3.6 Pricing changes. We may change Subscription prices on at least thirty (30) days' notice sent to your email on file. If you do not agree to the new price, you may cancel before the next renewal; continued use after the change takes effect is acceptance.
9.4 Credit packs (subscriber-only top-ups)
9.4.1 Active subscribers may purchase additional credits in the following one-time packs: