HMU — Terms of Service

Version 1.1 · Effective 2026-08-14 Last updated: 2026-08-14 Operator: Romantic Lines LP (the "Company", "we", "us") Service: Hot Muses Universe ("HMU"), available at hmu.com Contact: [email protected]

1. Introduction and acceptance

1.1 These Terms of Service (the "Terms") form a binding legal agreement between you ("you", "your", or "User") and Romantic Lines LP, a limited partnership registered in Scotland under company/partnership number SL25636, with its registered office at 5 South Charlotte Street, Edinburgh, EH2 4AN, Scotland ("we", "us", "our", or the "Company"). The Terms govern your access to and use of Hot Muses ("HMU"), our AI-companion chat platform, including the website at hmu.com, any subdomains, mobile-optimized views, and all related services, features, content, and software (collectively, the "Service").

1.2 By creating an account, clicking "I agree," confirming the age gate, or otherwise accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by the documents incorporated by reference, including the Privacy Policy, the Acceptable Use Policy, the Refund Policy, the Self-Harm Resources Policy, and any other policies posted by us at hmu.com. If you do not agree, you must not use the Service.

1.3 HMU is an adult-oriented platform. Content within the Service is sexually suggestive and intended for adults. Do not access the Service if you are under 18, if such content is unlawful in your location, or if you find such content offensive.

1.4 These Terms include important provisions affecting your legal rights, including (for US users) a mandatory binding arbitration agreement and a waiver of class actions (see Section 14), and (for all users) limitations of liability (see Section 12). Please read them carefully.

2. Eligibility

2.1 Minimum age. You must be at least eighteen (18) years old, or the age of majority in your jurisdiction (whichever is greater), to register for or use the Service. The Service is strictly off-limits to minors. We use an age-confirmation gate on first access; circumventing or falsifying it is a material breach of these Terms.

2.2 Capacity. You represent that you have the legal capacity to enter into a binding contract and that your use of the Service will comply with all laws applicable to you.

2.3 Territories. We may make the Service available in some territories and not others, and may add or remove territories at our discretion. You are responsible for ensuring that your use of the Service is lawful where you are located.

2.4 Restricted territories. You may not access or use the Service if you are located in, ordinarily resident in, or accessing from: the Russian Federation, the Republic of Belarus, the Democratic People's Republic of Korea, the Islamic Republic of Iran, the Syrian Arab Republic, Cuba, or the regions of Crimea, Donetsk, Luhansk, Zaporizhzhia, or Kherson; any other jurisdiction subject to comprehensive sanctions by the United Kingdom, the United States, or the European Union; or any US state or locality in which AI-generated adult companionship services are prohibited, restricted, or subject to licensing the Company does not hold. By using the Service, you represent that none of the foregoing applies to you. We may block or restrict access at our discretion, including on the basis of IP geolocation. Whether or not such a block is in place, accessing the Service from a restricted territory, and any use of a VPN, proxy, or similar tool to obtain access, is a material breach of these Terms.

2.5 No prohibited persons. You are not a person designated on any government list of prohibited or restricted parties, including the UK Sanctions List, the US Specially Designated Nationals (SDN) list, and the EU Consolidated List.

3. Account registration and security

3.1 Registration. To use most features, you must create an account by providing a valid email address and password and confirming you are 18+. You agree to provide accurate, current, and complete information and to keep it up to date.

3.2 One account per person. Each individual may maintain only one active account. We may suspend duplicate accounts.

3.3 Credentials. You are responsible for safeguarding your password and for all activity occurring under your account. You must notify us immediately at [email protected] if you suspect unauthorized access. We are not liable for losses resulting from unauthorized use of your account that occurs before you notify us, except to the extent required by law.

3.4 Account access. Access to the Service is gated by email-and-password authentication. You must not attempt to access the Service, another user's account, or user data by any other means.

3.5 Accuracy of email. Many of our notices, including billing and security notices, are sent to the email on file. Keeping that address current is your responsibility.

4. Description of the Service

4.1 AI personas. HMU offers a curated catalog of fictional AI personas ("Companions"). When you open a chat with a Companion, your messages are processed by our large-language-model backend, which generates a textual reply on behalf of that Companion.

4.2 Premium media. Users on a paid subscription tier may request AI-generated still images ("photo") and short videos ("video") from a Companion through an in-chat prompt flow. These requests are processed by a third-party AI generation provider on our behalf. Requesting a generation is free of charge; Sparks are charged only when you choose to unlock the resulting photo or video (see Section 9.6). Generation may take seconds to several minutes; some requests may fail or be rejected by safety filters — failed requests are never charged. We may limit the number of generated items awaiting unlock at any one time.

4.3 No human operators. Companions are entirely software. No human is reading or responding to your messages in real time. Our staff may, in limited and audited circumstances, review messages for safety, abuse, billing, or legal-compliance purposes, in accordance with the Privacy Policy.

4.4 Changes to the Service. We may add, modify, suspend, or remove features, Companions, prices, or other elements of the Service at any time. Where a change materially reduces functionality you have already paid for, we will offer a reasonable remedy (an account credit or a pro-rata refund) where required by applicable consumer law.

5. AI disclaimer

5.1 Companions are not real. Every Companion is a fictional character. Companions are not, and do not represent, real people, licensed therapists, doctors, lawyers, financial advisers, or any other professional. Resemblance to any real individual is unintended.

5.2 Outputs are machine-generated. All chat replies, images, and videos produced by Companions are generated by statistical machine-learning models. They are not statements of fact, professional opinions, or commitments by the Company. Outputs may be:

(a) inaccurate, incomplete, outdated, or fabricated;

(b) inconsistent with prior outputs in the same conversation;

(d) unlawful to use for a particular purpose in your jurisdiction.

5.3 No professional advice. Nothing produced by a Companion is medical, psychological, psychiatric, legal, financial, tax, or other professional advice. Do not rely on a Companion for any matter affecting your health, finances, legal position, or safety. Always consult a qualified licensed professional.

5.4 User responsibility. You are solely responsible for evaluating any output of the Service and for any decision, action, or omission you take in reliance on it. You assume all risk associated with such reliance.

5.5 Likeness and impersonation. Companions may use names, voices, and styles loosely inspired by archetypes. You agree not to use the Service to direct a Companion to impersonate a specific real person (living or recently deceased) or to generate non-consensual intimate imagery of a real person. See the Acceptable Use Policy.

6. Safety and self-harm

6.1 HMU is entertainment software, not a mental-health service. It is not a substitute for professional support, crisis counseling, or emergency services. If you are in crisis or thinking about hurting yourself or someone else, contact your local emergency number or a recognized crisis line immediately. See the Self-Harm Resources Policy for a list of crisis lines by country.

6.2 Our systems include automated detection for indicators of self-harm, suicidal ideation, or imminent risk. Where such indicators are detected, we may, without notice, interrupt the conversation, display crisis resources, restrict access to the Service, or refer the matter to appropriate authorities in accordance with applicable law and the Privacy Policy.

6.3 You agree not to use the Service to seek instructions or encouragement for self-harm, suicide, or the harm of others, and not to evade or interfere with the safety mechanisms described above.

7. License and intellectual property

7.1 Company IP. The Service, the Companions (including their names, biographies, art, voice characteristics, and personalities), the HMU brand, the software, the underlying AI prompts and configurations, and all related intellectual property are owned by or licensed to the Company. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial enjoyment. All rights not expressly granted are reserved.

7.2 Your messages. You retain ownership of the text you submit ("User Content"). You grant the Company a worldwide, royalty-free, non-exclusive license to host, store, reproduce, process, transmit to our service providers (including our LLM and media-generation vendors), display to you, and create derivative analytics from your User Content, solely for the purpose of operating, securing, improving, and (where you have consented) personalizing the Service. This license terminates when you delete the relevant content or your account, except that we may retain copies for the periods described in the Privacy Policy (for example, backups, abuse logs, and legal-hold materials).

7.3 Outputs delivered to you. Subject to your compliance with these Terms, we assign or license to you (as the case may be under applicable law) the rights necessary for personal, non-commercial use of the chat, image, and video outputs generated for you ("Outputs"). You acknowledge that:

(a) under the law of many jurisdictions (including the United States and the United Kingdom), works produced wholly by AI without sufficient human authorship are not protected by copyright and may be in the public domain;

(b) we make no representation that any Output is original, non-infringing, or eligible for any form of intellectual-property protection;

(d) you must not assert ownership over an Output to the prejudice of the Company's or any third party's rights.

7.4 No commercial use. You may not sell, sublicense, redistribute, or commercially exploit Outputs or the Service without our prior written consent.

7.5 No user-uploaded media. HMU does not accept user-uploaded photographs, videos, voice recordings, or biometric samples of any person, for any purpose. There is no upload feature on the Service. Any attempt to transmit such material to us — through a prompt field, an attachment, or any other route — is a breach of these Terms and of the Acceptable Use Policy.

7.6 Feedback. Any feedback, suggestion, or idea you submit may be used by us without restriction or compensation.

7.7 Trademarks. "Hot Muses", "HMU", "Hot Muses Universe", and related marks are trademarks of the Company. You may not use them without prior written permission.

7.8 Copyright complaints. We respond to notices of alleged copyright infringement that meet the requirements of the US Digital Millennium Copyright Act (17 U.S.C. § 512) and equivalent UK and EU procedures. Send notices to [email protected].

8. Acceptable use

8.1 Your use of the Service is governed by the Acceptable Use Policy, which is incorporated by reference. The AUP describes prohibited content and behaviors, including any sexual content involving minors, real-person impersonation without consent, non-consensual intimate imagery, threats, harassment, fraud, malware, scraping, and circumvention of security or rate limits.

8.2 Violation of the AUP is a material breach of these Terms and may result in immediate suspension or termination under Section 10, forfeiture of unused Sparks and subscription quota, and referral to law enforcement where appropriate.

9. Free trial, subscriptions, Sparks, and billing

9.1 Pricing currency. All prices are stated and charged in United States dollars (USD), unless otherwise displayed at checkout.

9.2 Free trial

9.2.1 New users receive a one-time free trial consisting of a fixed lifetime allowance of chat messages with Companions and a welcome balance of Sparks, which may be spent on chat messages beyond that allowance or on media unlocks. The current allowance and welcome balance are displayed in the Service before you begin.

9.2.2 The free trial is granted once per natural person. Creating multiple accounts to claim additional trials is a material breach of these Terms.

9.2.3 Spending order. When you send a chat message, the cost is debited by our backend in the following priority: (i) any unused subscription-quota messages in the current 30-day window; (ii) any remaining free-trial messages; and (iii) once both are exhausted, Sparks at the per-message rate shown in the Service. Free-trial messages are not forfeited when you purchase a plan — they are simply consumed after your subscription quota. If your wallet cannot cover a message, the message is not sent and you are invited to top up. The wallet is server-authoritative; any figure shown in the interface is an estimate.

9.3 Subscriptions

9.3.1 We offer paid subscription plans ("Premium"), each running for thirty (30) days. The plans currently available, their price, the number of chat messages included in each 30-day window, and any bonus Sparks granted on activation are set out on the pricing screen in the Service and are displayed to you at checkout before you pay.

9.3.1a First-purchase promotional pricing. From time to time we offer a discounted price on a user's first Premium purchase. Any such discount applies once per natural person, applies only to the first 30-day window, and is determined server-side at the moment of purchase on the basis of your transaction history; every subsequent renewal is billed at the standard price for the plan. We may add, modify, or withdraw first-purchase promotional pricing at any time. The price shown on the checkout page at the moment you click to proceed to payment is the price you authorise.

9.3.2 Auto-renewal. Subscriptions renew automatically every thirty (30) days at the then-current rate (i.e., the standard price for the plan; the first-purchase discount in Section 9.3.1a does not apply to renewals) using the payment method on file, until cancelled. By subscribing you authorize the Company and our payment processor to charge that method on each renewal. Where we offer a one-time (non-renewing) version of a plan, it is charged once, does not auto-renew, and expires at the end of its 30-day window; the provisions of this Section 9.3 concerning renewal and cancellation do not apply to it.

9.3.3 Quota expiry. Included subscription messages are valid only during the 30-day window in which they are granted. Any unused subscription-quota messages expire at the end of that window and are not carried over.

9.3.4 Bonus Sparks. Bonus Sparks granted with a Subscription are added to your Sparks balance immediately and do not expire, subject to Sections 9.5.3 and 10.

9.3.5 Cancellation. You may cancel a Subscription at any time from the in-app billing screen or by contacting [email protected]. Cancellation takes effect at the end of the current 30-day window. You will retain access to subscription benefits, including remaining quota messages for that window, until that date. No pro-rata refund is owed for the current window, except where required by applicable consumer law (see Sections 9.8 and 9.10).

9.3.6 Pricing changes. We may change plan prices on at least thirty (30) days' notice sent to your email on file. If you do not agree to the new price, you may cancel before the next renewal; continued use after the change takes effect is acceptance.

9.4 Sparks packs (subscriber-only top-ups)

9.4.1 Active Premium subscribers may purchase additional Sparks in one-time packs. The packs currently available, their price, and the number of Sparks delivered are shown on the purchase screen and at checkout before you pay.

9.4.2 Sparks packs are available only to users whose subscription is active at the time of purchase. Users on the free trial may not purchase Sparks packs and may spend only the welcome balance described in Section 9.2.

9.4.3 Purchased Sparks do not expire and remain in your balance even if your subscription later lapses, except where forfeited under Section 10.

9.5 Combined wallet

9.5.1 Your "wallet" consists of (i) subscription-quota messages and (ii) Sparks (both purchased and bonus). The wallet is server-authoritative; any client-side display is an estimate.

9.5.2 Wallet balances are non-transferable between accounts, have no cash value, and are not redeemable for money except where a refund is owed under Section 9.8 or applicable law.

9.5.3 We may reverse, debit, or void wallet entries that result from error, fraud, chargeback, or breach of these Terms.

9.6 Unit costs

9.6.1 Media unlocks currently cost twenty (20) Sparks for a photo and fifty (50) Sparks for a video. A chat message sent beyond your subscription allowance is billed against your Sparks balance at the per-message rate shown in the Service. The cost of any action is displayed to you before you confirm it.

9.6.2 We may adjust these costs on at least thirty (30) days' notice. Adjustments do not retroactively change the cost of media already unlocked.

9.7 Payment processing

9.7.1 Payments are processed by our third-party payment processor, Unlimit. Their terms and privacy notice apply in addition to ours. Charges will appear on your statement under the descriptor referencing "hmu.com".

9.7.2 You represent that you are authorized to use the payment method you submit and that the billing information is true and accurate.

9.8 Refunds

9.8.1 Refunds are governed by the Refund Policy, which is incorporated by reference. In summary, except where required by mandatory consumer law:

(a) once a chat message has been sent, or a photo or video has been unlocked, the corresponding wallet deduction is treated as consumed and is not refundable;

(b) we will refund a subscription charge or a Sparks pack on request within fourteen (14) days of the charge where nothing from that purchase has been used, as set out in the Refund Policy, and we may grant goodwill refunds in other cases at our discretion; and

(c) where a refund is granted, we may simultaneously revoke any Sparks, quota, or Outputs paid for with the refunded amount.

9.9 Taxes

9.9.1 Stated prices are exclusive of, and you are responsible for, any sales tax, value-added tax (VAT), goods-and-services tax (GST), digital-services tax, withholding tax, or similar levy imposed by your local taxing authority on your purchase, except where our payment processor collects and remits such tax on your behalf, in which case the tax-inclusive amount will be shown at checkout.

9.10 EU and UK consumer cooling-off

9.10.1 If you are a consumer ordinarily resident in the European Union or the United Kingdom, you generally have a right to withdraw from a distance contract for digital content or services within fourteen (14) days of conclusion, under the EU Consumer Rights Directive (2011/83/EU as amended) and the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

9.10.2 At checkout, we will ask you to (a) expressly consent to immediate performance of the contract (i.e., immediate access to messages, Sparks, and media generation) and (b) acknowledge that you lose your right of withdrawal once performance has begun. By giving that consent you waive the 14-day right with respect to digital content and any service portion already supplied. To the extent a service portion remains unsupplied at the moment you withdraw, you may be entitled to a pro-rata refund.

9.10.3 To exercise the right, where it still applies, write to [email protected] within the 14-day window with your account email and order reference, or use the model withdrawal form set out in the Refund Policy.

9.11 Chargebacks

9.11.1 If you believe a charge is incorrect, you must first contact [email protected] to attempt resolution. We commit to investigate billing disputes promptly and in good faith.

9.11.2 Initiating a chargeback, payment reversal, or "friendly fraud" dispute with your bank or card issuer without first contacting us and giving us a reasonable opportunity to resolve the issue is a material breach of these Terms. We may, in response, (a) suspend or terminate your account; (b) reverse, debit, or void the disputed Sparks, quota, or Outputs; (c) recover any chargeback fees imposed on us; and (d) refuse future service.

9.11.3 Nothing in this Section 9.11 limits any statutory right you have as a consumer to dispute a transaction with your card issuer.

10. Termination

10.1 Termination by you. You may stop using the Service at any time. To delete your account, contact [email protected] and we will action the request. Cancellation of any Subscription is governed by Section 9.3.5.

10.2 Termination by us for cause. We may suspend or terminate your account or any portion of the Service, with immediate effect and without prior notice, if we reasonably believe that you have:

(a) violated these Terms, the Acceptable Use Policy, or any other policy incorporated by reference;

(b) initiated a chargeback or payment reversal in breach of Section 9.11;

(d) attempted to circumvent geographic, age, security, or rate-limit controls;

(e) created a risk of legal liability for us or other users; or

(f) engaged in conduct that we, acting reasonably, consider abusive, fraudulent, or otherwise harmful.

10.3 Effect on wallet. If we terminate your account under Section 10.2, you forfeit any remaining subscription quota, bonus Sparks, purchased Sparks, and free-trial entitlement, except where forfeiture is prohibited by applicable law. If we terminate or suspend your account for reasons not based on your breach (for example, we withdraw the Service from your country), we will refund the pro-rata unused portion of any active Subscription and refund the cash value of any unused purchased Sparks, in each case using the original payment method.

10.4 Termination by us without cause. We may terminate the Service or any user's account on at least thirty (30) days' notice for any reason. Section 10.3's "not based on your breach" remedy applies.

10.5 Survival. Sections 5, 7, 9.5, 9.8, 9.11, 10.3, 11, 12, 13, 14, 15, 16, 17, 18, and 19 survive termination.

11. Disclaimers and warranties

11.1 "As is". TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, THE COMPANIONS, AND ALL OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR QUIET ENJOYMENT.

11.2 AI quality. Without limiting Section 5, we do not warrant that Outputs will be accurate, factual, lawful, in character, free of bias, or appropriate for any specific purpose, audience, or jurisdiction.

11.3 Availability. We do not warrant that the Service will be uninterrupted or error-free. Scheduled maintenance, third-party outages (including outages of our LLM or media-generation providers), and force-majeure events may interrupt service.

11.4 Third-party services. The Service relies on third-party providers (including hosting, authentication, LLM inference, media generation, payment processing, and analytics). We are not responsible for their acts, omissions, or terms beyond what we expressly assume in these Terms.

11.5 Consumer rights. Nothing in this Section excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable law (including the UK Consumer Rights Act 2015, EU consumer-protection law, the Australian Consumer Law, and the Brazilian Consumer Defence Code). Where such laws apply, the disclaimers in this Section apply only to the maximum extent permitted by them.

12. Limitation of liability

12.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.2 Aggregate cap. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED US DOLLARS (US $100).

12.3 Basis of the bargain. You acknowledge that the disclaimers and limitations in Sections 11 and 12 are an essential basis on which we provide the Service at the prices charged, and that we would not enter into these Terms without them.

12.4 Jurisdictional carve-outs. Nothing in these Terms limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited under applicable law, including under (i) the UK Consumer Rights Act 2015, (ii) mandatory provisions of EU consumer law as implemented in your member state, (iii) the Australian Consumer Law (in particular the consumer guarantees in Schedule 2 of the Competition and Consumer Act 2010 (Cth)), and (iv) the Brazilian Consumer Defence Code (Law No. 8.078/1990).

12.5 Australian consumers. If you are a consumer under the Australian Consumer Law, our goods and services come with guarantees that cannot be excluded. For major failures with the service, you are entitled to cancel and to a refund of the unused portion or to compensation for its reduced value, and to be compensated for any other reasonably foreseeable loss or damage. If the failure is not major, you are entitled to have the problem rectified in a reasonable time.

13. Indemnification

13.1 To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, contractors, agents, and licensors from and against any and all third-party claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:

(a) your breach of these Terms or the Acceptable Use Policy;

(b) your User Content or your use of any Output;

(d) your fraudulent or willful misconduct.

13.2 We may, at our option, assume the exclusive defense and control of any matter subject to indemnification, in which case you will cooperate in asserting any available defenses. You may not settle any claim that affects us without our prior written consent.

13.3 This Section 13 does not apply to consumers to the extent it conflicts with mandatory consumer law in your jurisdiction.

14. Dispute resolution

14.1 Informal resolution

14.1.1 Before initiating any formal proceeding, you agree to contact [email protected] with a description of the dispute and the relief you seek. We will attempt in good faith to resolve the matter within sixty (60) days.

14.2 Choice of law

14.2.1 These Terms are governed by the laws of Scotland, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

14.2.2 Nothing in this Section deprives a consumer of the protection of mandatory rules of the law of the country in which the consumer is ordinarily resident.

14.3 US users — binding arbitration and class waiver

14.3.1 Scope. If you are ordinarily resident in the United States or a US territory, you and the Company agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service (a "Dispute") will be resolved by binding individual arbitration, except as provided in Section 14.3.6.

14.3.2 Administrator and rules. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules then in effect, or, at the Company's option, by JAMS under its Streamlined Arbitration Rules. The arbitrator is empowered to grant whatever relief would be available in court.

14.3.3 Seat and procedure. The seat of the arbitration is New York, New York. Hearings may be conducted by video conference or, on your request, in person in the federal judicial district where you reside. The arbitrator's award is final and may be entered as a judgment in any court of competent jurisdiction.

14.3.4 Fees. The Company will pay AAA or JAMS filing, administrative, and arbitrator fees to the extent required by the applicable rules for consumer arbitration.

14.3.5 Class-action waiver. YOU AND THE COMPANY EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE ACTION. The arbitrator may not consolidate or join the claims of multiple users.

14.3.6 Carve-outs. Notwithstanding Section 14.3.1, either party may (a) bring an individual action in small-claims court for any Dispute within that court's jurisdiction, and (b) seek injunctive or other equitable relief in court to protect intellectual-property rights or to prevent unauthorized access to the Service.

14.3.7 Opt-out. You may opt out of this arbitration agreement by sending written notice to [email protected] within thirty (30) days of first accepting these Terms, stating your account email and a clear statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

14.3.8 Severability of waivers. If the class-action waiver in Section 14.3.5 is found unenforceable as to a particular claim or remedy, that claim or remedy will be severed and brought in court, while the remaining claims proceed in arbitration.

14.4 EU and UK users

14.4.1 If you are a consumer ordinarily resident in the EU or UK, you may bring proceedings in the courts of the country in which you are domiciled or in the courts of Scotland. We will bring proceedings against you only in the courts of your country of residence.

14.4.2 EU consumers may refer a dispute to a competent alternative dispute resolution body in their country of residence. We are not obliged to participate in such proceedings and do not undertake to do so.

14.5 Australian users

14.5.1 If you are ordinarily resident in Australia, these Terms are governed (in addition to Section 14.2) by the laws of New South Wales to the extent necessary to give effect to the Australian Consumer Law, and the courts of New South Wales have non-exclusive jurisdiction.

14.6 Brazilian users

14.6.1 If you are ordinarily resident in Brazil, the Brazilian Consumer Defence Code (Lei nº 8.078/1990) applies to the maximum extent it is mandatorily applicable, and you may bring proceedings in the court of the place of your domicile.

15. Governing law

15.1 Subject to Section 14, these Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of Scotland.

15.2 Subject to Section 14, the courts of Scotland have exclusive jurisdiction over any matter not subject to arbitration under Section 14.3.

16. Changes to these Terms

16.1 We may update these Terms from time to time. The "Last updated" date at the top of this document indicates when changes were last made.

16.2 For changes that materially affect your rights or obligations — including changes to fees, dispute resolution, the AI disclaimer, or the limitation of liability — we will give you at least thirty (30) days' notice by (a) email to the address on file and (b) an in-app notice. The change takes effect at the end of the notice period.

16.3 For non-material changes (such as correcting typographical errors or updating links), we may post the revised Terms without separate notice.

16.4 Your continued use of the Service after the effective date of a change constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service before the effective date and may cancel your Subscription as described in Section 9.3.5.

17. Notices

17.1 To you. We may give notice by email to the address on file, by in-app message, or by posting on hmu.com. Notice is effective when sent (for email) or when posted.

17.2 To us. Operational notices (support, billing) should be sent to [email protected]. Legal notices, including notices of dispute under Section 14.1 and service of process where permitted, must be sent to [email protected] and, if formal service is required by law, to Romantic Lines LP, 5 South Charlotte Street, Edinburgh, EH2 4AN, Scotland. Notice is effective on actual receipt.

18. Miscellaneous

18.1 Entire agreement. These Terms, together with the documents incorporated by reference, constitute the entire agreement between you and the Company regarding the Service and supersede any prior or contemporaneous agreements on the same subject.

18.2 Severability. If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and the invalid provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

18.3 No waiver. Our failure to enforce any provision is not a waiver of that or any other provision.

18.4 Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, reorganization, or sale of assets, or by operation of law, on notice to you.

18.5 Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, war, terrorism, civil unrest, labor disputes, government action, internet or telecommunications failures, third-party-provider outages, and pandemics.

18.6 No third-party beneficiaries. A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 or analogous law in any other jurisdiction to enforce any of their terms, except that our affiliates and licensors may enforce Sections 7, 11, 12, and 13.

18.7 Independent contractors. Nothing in these Terms creates any agency, partnership, joint venture, or employment relationship between you and the Company.

18.8 Headings. Section headings are for convenience only and do not affect interpretation.

18.9 Language. The English-language version of these Terms is the binding version. Translations are provided for convenience only.

19. Contact

Questions, complaints, or formal notices under these Terms should be directed to:

Romantic Lines LP 5 South Charlotte Street, Edinburgh, EH2 4AN, Scotland Email: [email protected]

For support and billing inquiries: [email protected] For security and account-takeover reports: [email protected] For copyright complaints: [email protected]

Hot Muses — You dream always.